Service Agreement

 

Butterfly Kisses Cleaning reserves the right to make any changes to any part of this service agreement without giving any prior notice.

By ordering Butterfly Kisses Cleaning services by telephone, e-mail, or it’s website the client accepts and agrees to Butterfly Kisses Cleaning service agreement.

 

Guarantee

Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area within 48-hours. Please contact the office as soon as possible during our normal business hours.

 

 

Employees

All employees go through rigorous training to learn every aspect of the detailed Butterfly Kisses standard. They know what is required and what is expected on every cleaning visit. For your protection and peace of mind, all employees undergo a nationwide background check and reference check during the hiring process. All employees are covered under our workers' compensation policy and liability insurance.

 

 

Payments

ALL FIRST TIME/ONE TIME CLEANINGS ARE CASH

Payments are due in full upon completion of service. For your convenience, we gladly accept cash, personal checks (payable to Butterfly Kisses Cleaning) and credit card payments ( a 5% Discount applies to all cash payments.)  

 

Returned Checks: There is a $35 NSF Fee for checks returned unpaid from your bank in addition to the unpaid balance. The unpaid balance must be paid by cash or credit card immediately upon notification.

No payment Upon Arrival: If no one is home upon our arrival and there is no payment left behind, we will contact you immediately for a credit card. If you are unavailable or do not wish to use a credit card, we will have to reschedule your appointment and will be applied a trip charge of $50.

 

Tipping: Butterfly Kisses Cleaning never requires tipping, but you can tip if you would like. Just leave your tip with your payment and management will make sure that the money is distributed properly. That is just a special thank-you for our hard work. Also, leaving us a note of appreciation means so much to us. We sincerely appreciate your business.

 

*NOTE* In an effort to remain green all sales invoices/ receipts are emailed.   Receipts are emailed the following business day services are rendered.

 

Cancellations/Rescheduling

We require at least 2 business days notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 2 business days notice, a cancellation fee of $50 will be assessed.

We are very strict on our cancellation/rescheduling policy, please honor it.

 

Refunds

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a Guarantee on all our services if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you. There are no refunds for gift certificate purchases.

 

Price Adjustments

We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of your home changes, you may receive a price increase. Prices for your regular maintenance cleaning (Maid Service) guaranteed for the duration of 12 months. If a client discontinues and reinstates service with Butterfly Kisses Cleaning after a period of 3 months the original price is not guaranteed, and a new rate may be given.

 

Keys and Alarm Systems

Many Clean Freaks customers provide us with a copy of the key to their home, and we take extreme measures to protect each key. Each key is locked in our key safe box. We do not return keys by mail. Keys must be hand delivered in person to the customer, the customer must present a picture ID before a key will be released. If you have an alarm system at your home you can give instructions on its operation to Clean Freaks. However, we prefer that your alarm is left off on the day of the cleaning.

 

Lock Outs

A lockout fee of $50 will be assessed in the event that our cleaning associate(s) arrive and are unable to access the premises. (unless Butterfly Kisses has forgotten the key or security system protocols.)

 

Arrival Window

If you wish to be present during the cleaning visit, please be advised that we provide arrival windows.  Your Cleaning Technician(s) will arrive anytime within your scheduled arrival window. You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window.  Failure to do so may result in having to cancel or reschedule your visit, a cancellation fee of $50 will be charged.

 

Tardy

Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected window of arrival.

 

Pets

We are pet-friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s).

 

For health reasons we have instructed our staff to leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.

 

Your Valuables

If you have valuables or heirlooms, including but not limited to any irreplaceable, collectible or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and checkbooks as well. We are not responsible for missing currency.

 

Broken/Damaged Items

We train our staff to take extra care with your belongings, however regrettably and although not common from time to time something may be broken or damaged If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).

 

Glass Shower Door(s)

You are responsible for notifying us if your glass shower door(s) are NOT 100% secure. However, the team that arrives to service you will inspect your shower door(s) to ensure that they are fully secure prior to service of the shower. If upon inspection the team recognizes that your shower door(s) are not fully secure you will be notified immediately. Additionally, the client agrees not to hold Butterfly Kisses Cleaning nor its employees responsible if this results in the shower door being damaged/broken. Butterfly Kisses Cleaning is not responsible for damage due to faulty and/or improper installation of any item.

 

Extra Services

If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.

 

Lifting, Climbing & Bending

Our employees are very important to us, and we are determined to keep them safe, so they do not climb higher than a 3ft 2-step ladder, move or lift items heavier than 20 lbs, or clean floors on their hands and knees with the exception of bathroom floors.  These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. However there might be times when you want us to move furniture for example; tables, large chairs, etc. in these cases we are not responsible for; their breakage due to aged/old or faulty manufacturing nor are we responsible for any damage moving these items may cause to your floor. The cleaning team will not move furniture that contains electronics. The cleaning team will not pull out any appliances (for example a stove, fridge, washer/dryer) however, if it is moved, prior to the cleaning visit to allow access we would be more than happy to clean the exposed areas. We do ask that you place the appliances back into its proper place as well.

In-Home Climate Control

In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is canceled due to uncomfortable temperatures within your home, you will be charged a $50 cancellation fee.

Our Cleaning Staff DOES NOT:

  • Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped.

  • Butterfly Kisses Cleaning reserves the right to refuse to service a home with ANY insect infestation (including seasonal). In the event that an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged a cancellation fee.

  • Clean the interior of curio or china  cabinets (will only feather dust exterior)

  • Provide any pet or children-related services, nor empty diaper pails.

  • Clean/Shampoo carpet

  • Clean Chandeliers

  • Provide stain removal

  • Wash walls (we spot clean only)

  • Remove Paint

  • Clean areas above the reach of our 3ft step ladder or extension pole

  • Clean Animal waste or litter

  • Move or lift items over 20lbs

Privacy

Butterfly Kisses Cleaning takes privacy very seriously. We at no time will share any customer information with ANY outside source.

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